Most orders are arriving in your home within 15 business days but it may take 6-7 business days to receive your ship confirmation email. Your order may arrive in separate shipments.
Thank you for your patience!
For standard delivery, you can usually expect delivery within 7-15 business days from your order date (business days are Monday-Friday, excluding Holidays). You’ll receive an email with tracking information when your order is shipped. Please allow up to 5 business days to receive your tracking information. Some items sent directly from our suppliers may take longer, and will ship separate from the remainder of your order.
Express delivery orders will be processed on the same day if they are placed by 11:00am ET on a business day, and should arrive in 8 business days. Orders placed after 11:00am ET will be processed on the following business day, and should arrive in 9 business days. Not all items are eligible for Express delivery.
Orders are accepted with the understanding that stock is available. In some cases, limited availability may prevent us from shipping the quantity you requested, but we will do our best to fulfill your complete order. If your order contains an item that is cut by the yard (ex. Fabric), please know that we will make every attempt to provide one cut of fabric, but we may need to fill your order in multiple cuts. You will receive an email if the status changes on any of the product within your order. Please allow up to 5 business days (Mon-Fri) to receive any status changes.
1) Express Shipping is not available for P.O. Boxes and APO/FPO addresses.
2) Shipping Time does not include a 1-3 day processing period required to process your order from the date your order is placed.
3) We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.
4) If there is any shipping issue with your package , you must contact Customer Support within 180 days after your order was placed.
Q: What does "Business Day" refer to for shipping delivery time estimates?
A: When estimating your order's arrival date, please do not include weekends and holidays.
Q: Can all items be shipped via Express service?
A: No. Some bulky or oversized items, cut-to-order fabrics or hazardous materials cannot be shipped via Express service. We will be happy to ship these items standard delivery. If you have items in your cart that require Express shipping, please enter a separate order.
Q: Do you ship to post office boxes?
A: Only orders shipping from our warehouse can ship to P.O. boxes and will be delivered within the United States by the U.S. Postal Service (USPS). Orders shipping directly from our manufacturers cannot ship to P.O. Boxes.
Q: Do you ship to US Territories, including Guam, Puerto Rico and the US Virgin Islands?
A: Yes, we do ship to Guam, Puerto Rico and the US Virgin Islands, however shipping does take a little longer so please expect 14-21 business days for your order to arrive. At this time, Singer sewing machines and Studio Designs furniture cannot be shipped to these territories.
Q: Do you ship to military bases?
A: Yes. Please keep in mind that delivery to military addresses may take longer, so please expect 21-30 business days for your order to arrive. However, Singer sewing machines and Studio Designs furniture cannot be shipped to military bases overseas.
Q: Do you ship to rural route numbers?
A: Yes, standard shipping only.
Q: Can I send items to multiple addresses with the same order?
A: Not at this time. To ship items to different addresses, please enter separate orders for each address.
Q: Where is my Backorder?
A: At this time Hplify does not accept backorders. If an item is out of stock at the time of fulfillment we will ship the balance of your order and adjust your order total including shipping. In some cases, when your item is shipping directly from the manufacturer, we may notify you of a delay and hold your order until the manufacturer can ship it.
Q: Why was an item on my order canceled and will I be charged?
A: While we do our best to fulfill all of our orders, occasionally we have to cancel an item on an order due to availability. You will receive a separate email letting you know about this cancellation and your credit card will not be charged. When originally placing the order, we placed an authorization on your credit card or PayPal account which allows hplify.com to make sure the account is valid and has the necessary funds available to process your order. An authorization is a pending charge or hold on a payment account and is not a true charge. Your payment method will not be charged if we did not ship your order. The release of an authorization may also appear as a refund on a credit card statement, or the authorization may be deleted from the account entirely. The void may take 7 business days (or longer, depending on your bank) to appear.
Q: Why did my order come in multiple boxes or from multiple carriers?
A: We may ship your order to you in multiple boxes or via multiple carriers due to:
- The order size — large orders often are split into multiple boxes for more efficient delivery.
- The item's size — some items required special handling and packaging and thus a separate box.
- The item's source — some items will come to you directly.