We hope you love what you’ve ordered! But just in case you’re not 100% satisfied, we’ve made the return process super easy.
#hplifycares – Because everyone has been asked to stay at home, we want to do our part to help. For all orders placed after February 1, 2020, the return window has been extended from 60 days to 90 days.
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
How do I make a return?
- Send a return request to [email protected], indicate the reason. (We will process your return request within 48 hours)
- Print the return label and securely tape it on the outside of your return package.
- Call the post office to arrange a collection or drop off at your nearest post office.
NOTE: Make sure it’s postmarked no later than 60 days from the purchase date. (See “Important Notice” section for details)
*Buyer is responsible for return shipping cost and any related expenses.
Several types of goods are exempt from being returned. Special discounted products cannot be returned.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 60 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
The original shipping fee and insurance are non-refundable.
NOTE: If you have any issues with your return, you must contact Customer Support within 180 days after your order was first placed.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and we will reply to you our nearest warehouse address within 48 hours.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should deliver your product to:
Address: Reply to your nearest return warehouse address by email within 48 hours after the return or exchange request
Shipping Name: hushuangquan
Email: [email protected]
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.